FAQ’s

An hourly booking chauffeur service allows you to have a chauffeur for a designated amount of time and allows you to choose multiple locations in which to stop over at.

Including a stop over on your one way booking is simple, please ask your driver to add in stopover details

Hopefully this won’t occur but in the event that this happens please contact our customer care team to assist you. Sometimes the format of the address may need commas in some places or are too long.

After you make a booking a confirmation email will be sent to you straightaway. If this does not occur please check your email address is correct and if the problem still persists contact a member of our customer care team.

Confirmations are usually sent by email but if for some reason you prefer sms confirmation that can be made available.

Changes to your booking will not incur charges as long as they are made before one hour before a one-­‐way journey and 12 hours before an hourly booking. The final price may change when changing the pickup or drop-­‐off destination.

If there are any changes to be made to your booking please access the partner portal if you have a corporate account, for all other customers please email reservations@chauffeurcaller.com

If there are any cancellations to be made to please access the partner portal if you have a corporate account, for all other customers please email reservations@chauffeurcaller.com

You will not be charged for cancelling a booking as long as you cancel your booking for a one-­‐way journey one hour before your journey will commence or 12 hours before an hourly booking. Cancelling an hourly booking 2 hours before pickup time there will be only a 50% charge of the total fare. If you cancel after these time limits then you will be charged for the full fare of your booking.

Child seats are available in all of our cars, when making your booking please write in the comment section how many car seats you will need and the age of the children travelling so the appropriate seats can be made available.

The comment section when you are making your booking is where you will note down any special requests. This can be for a number of things such as a request for flowers, drinks or anything else; we will try our best to accommodate all your requests.

Prices are calculated by mileage, the shortest route unless there are major traffic incidents or roadwork. Class of car also determines price, first class vehicles cost more per mile than business class vehicles.

Using our website or app simply go to make a booking, type in the details of your journey whether it be a one way journey or an hourly booking and press Get Prices, this will show you the prices for the journey and they will differ depending on what class of car you choose.

Payment can be by card or by cash. Paying by card means you set up an account where you will be billed at the end of each journey. Accepted card payment methods are major cards such as Visa, American Express etc. or PayPal. Payment in cash is accepted in the currency of the place where the journey is made only.

You will be invoiced after your journey has taken place and payment shall be taken then.

If you have any queries about your invoice please email us on payments@chauffeurcaller.com and please quote your booking reference number and your query.

Waiting time is any extra time the driver has spent waiting for you after the 1 hour of free waiting time for airport/train pickups and 15 minutes for any other pickups. This will be put on your invoice before payment is taken.

Setting up an account with Airport2Lodge allows you to become a registered member; this allows you to access discounts and promotions only available to Airport2Lodge registered members. Payment is also made easier and you have access to all your previous booking history.

Go to airport2lodge .com and at the top right of the page is a login method. Type in your username and password and you will have access to your account.

Your registered payment method will be in your account profile as well as your booking history showing upcoming and previous journeys.

If you are having trouble accessing or logging into your account please email us on support@chauffeurcaller.com and we will contact you with a solution.

Enter the login page even if you have forgotten your password and enter your email address into the username field, select forgot password and it will direct an email to you so you can reset your password.

Setting up a new card requires that once you are logged into your account you access your payment method. Please delete/remove the old card details and this will prompt you to replace/add new card details.

If you have the Airport2Lodge app after your journey you can review your ride and rate your driver. Ratings go from 1 star to 5 stars

60 – 90 minutes before your pickup time you will receive a text with a link to a picture of your driver and their telephone number.

We take complaints at Airport2Lodge very seriously; to make a complaint you can either call us on UK +44 203 086 7272 or US +1 (866) 9267415. Alternatively you can email us at info@airport2lodge.com. The same applies for lost items you would like to report.

In the message you receive 60-­‐90 minutes before your pickup time you will receive a message with a link to the driver’s picture and their contact details. if it is an airport pickup they will be holding a Airport2Lodge signboard with your name on it.

Once you provide your flight/train number we keep a lookout for any delays or early arrivals using our live tracking system, remember you have 1 hour of free waiting time from when your booking was made.

Waiting time is free one hour for airport/train pickups and 15 minutes for any other type of journey, contact us if you think you will exceed this time limit and the driver may be able to wait for you past this time. If you are aware you will be late let us know as soon as possible and we can organise an alternate driver for you.